Welcome to Cindy’s Mandelbread Shop Policies. We believe in providing our customers with a seamless and enjoyable shopping experience, and transparency is at the heart of everything we do. Below, you’ll find detailed information about our policies regarding orders, payments, local pick-up, in-person delivery, refunds, and more. If you have any questions or concerns, please don’t hesitate to reach out to us. Thank you for choosing us to satisfy your sweet cravings!
Online Orders
Payments made through our website are processed securely by Stripe.com. You can complete your purchase directly on our checkout page. For custom orders, we’re happy to accommodate by sending you a direct payment link for seamless transaction.
Cindy will reach out to you via phone or email to confirm your order. During this communication, we’ll discuss the bake date, turnaround time, and arrange for either local pick-up or in-person delivery options.
Refund Policy
We take pride in providing high-quality products to our customers. While we strive for excellence in every batch, we understand that rare issues may arise. Therefore, we offer refunds only in the event that there is a major problem with your Mandelbread order.
Rest assured, such occurrences are exceptionally rare, but if you encounter any issues with your purchase, please don’t hesitate to reach out to us.
Payment Policy
We offer a convenient payment experience to our valued customers. We accept major credit cards, including Visa, Mastercard, American Express, and Discover, to ensure flexibility in your transactions. Rest assured, all payments are securely processed through Stripe.com, guaranteeing the safety and confidentiality of your financial information.
Thank you for choosing us for your Mandelbread cravings!
In-Person Delivery
We’re dedicated to providing personalized service to our customers, which is why we offer in-person delivery for your Mandelbread orders. Serving only Southeast Michigan, we prioritize face-to-face delivery to adhere to cottage laws and ensure the highest quality experience.
We’ll coordinate a convenient time and location to meet you for the handoff of your delicious Mandelbread treats. Delivery fees apply to certain areas.
Cottage Law
The law mandates that product delivery must be conducted face-to-face, ensuring consumers can address any inquiries or issues directly with the cottage food operator. While orders can be taken via phone or internet, delivery must be in person. Payment via app is permitted. Shipping or third-party delivery of products is strictly prohibited.
If you have any questions or concerns, please contact us.
